It is now possible to use a VoIP softswitch billing solution for both voice and data applications. This advancement to VoIP softswitch solutions is made possible by new technologies. When picking a VoIP softswitch for voice and data usage, it is important to keep some key points in mind. If a VoIP softswitch solution is chosen with the following features, the VoIP softswitch will fit the bill.

First, the VoIP softswitch should be based on open standards like Session Initiation Protocol (SIP). When this is part of the package, the VoIP softswitch will be capable of integrating voice and data.

Second, the VoIP softswitch should be designed to act as a highly-customizable communications platform. The key here, when choosing a VoIP softswitch, is the word platform. The VoIP softswitch enables the roll-out of both data and voice applications by providing the necessary foundation.

Third, the VoIP softswitch should include programmable routing intelligence. When coupled with support for networked-calling plans, this VoIP softswitch feature results in a real powerhouse. Why? These features allow the VoIP softswitch to assign plans to endpoints as a means of filtering calls.

Fourth, the VoIP softswitch should act as an integrated control point for various telephony devices. It was already noted that the VoIP softswitch is a platform. The VoIP softswitch is also a controller. The VoIP softswitch can offer real-time monitoring of billing, along with rate management and report generation.

Fifth, it likely is a real benefit to pick a VoIP softswitch that integrates with Microsoft Exchange. If the VoIP softswitch provides this functionality, it can supply voicemail unification, instant messaging and video communications.

Finally, the VoIP softswitch will be most useful if it is comprised of various components that all work together. For example, the VoIP softswitch might include modules for SIP proxy, registrar and presence servers. Such VoIP softswitch components enable real-time communication using IP networks. The result is that the VoIP softswitch makes it possible to provide seamless voicemail and media services, as well as IVR.

Selecting the right VoIP softswitch is important. Using the criteria here as a VoIP softswitch selection checklist is the first step in that direction.

For more information about Dialexia's VoIP Softswitch, CLICK HERE.

Mae Kowalke previously wrote for Cleveland Magazine in Ohio and The Burlington Free Press in Vermont. To see more of her articles, please visit Mae Kowalke’s columnist page.

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