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Why hotels need to move to cloud-based PBX

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The hospitality industry is demanding: it is one of those sectors in which the competition is tough. The mission of hotels is to take care of their guests and provide them with an irreproachable experience and service. And this is often done to the detriment of their profitability and business efficiency. For good reasons, it is rare that hoteliers stand out by a computer system at the cutting edge of the technology. Yet, those who adopt these new tools are, in a way, pioneers of the hospitality industry. They pave the way in an innovative manner to their colleagues, in order to increase customer satisfaction and optimize their revenues. Cloud-hosted PBX […]

Voice over IP or how to facilitate remote work for your employees

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Did you know that 37% of American workers worked remotely in 2015, four times greater than in 1995.  According to BMO Groupe Financier, in Canada, 31% of employees working for companies with less than 50 workers do remote work. New technologies have made remote work possible. Among them, convergent IP telephony solutions enable workers and their companies to remain reachable at any moment, without compromising the quality of their collaboration. As a consequence employees benefit from better quality of life, and contribute to solutions to ecological and road traffic challenges. The Internet protocol at the service of remote work The internet, a cornerstone of both remote work and voice over […]

IP telephony and security: basic rules

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Over the years, many companies have adopted IP telephony solutions for their communication needs. Hosted PBX, softswitch, PBX software and other IP solutions designed by Dialexia are fully customizable to the telephone needs of any structure. Thus, the HERO hosted PBX solution or the Dialexia softswitch Dial Gate created by Dialexia, are reliable and powerful systems. If you want to reduce your operating costs, they also provide a panel of high added-value functionalities to its users. However, hackers have noticed that IP telephony is on a wave of success and surf on this innovation to the detriment of its users. As a result, our team at Dialexia is particularly focused […]

Top Security Issues With IP-PBX Systems

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Modern IP-PBX Systems and Security Considerations Use of Voice over IP technology has seen rapid growth in recent years. And like any other popular internet-based technology, IP-PBX systems present users with a certain number of security risks. Indeed, IP telephone protocols are vulnerable to a wide range of low-level attacks, including session hijacking, identity theft and network traffic sniffing, which allow hackers to decipher and listen to private voice conversations. Businesses currently on the market for IP-PBX systems should make sure that the software they choose will have safeguards in place to protect against some of the more common VoIP attacks, outlined below. VOIP Fraud VOIP fraud is accomplished by […]

How SIP Trunking Raises Your Bottom Line

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About SIP Trunking SIP trunking is a commonly used VoIP and streaming media service based on the session initiation protocol. The service is used by internet telephony providers to deliver a range of communications services that include voice, video and other streaming media services like desktop sharing, instant messaging, presence applications and web-based conferencing. The Cost Implications of SIP Trunking While some view SIP simply as a tool for setting-up voice communications between ITSPs and their corporate PBX, SIP trunks serve as the starting point for an entire breadth of real-time communications services. In terms of infrastructure purchases, SIP trunking provides an immediate cost benefit by eliminating the need to […]