Tag Archives: IP-PBX

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Top Security Issues With IP-PBX Systems

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Modern IP-PBX Systems and Security Considerations Use of Voice over IP technology has seen rapid growth in recent years. And like any other popular internet-based technology, IP-PBX systems present users with a certain number of security risks. Indeed, IP telephone protocols are vulnerable to a wide range of low-level attacks, including session hijacking, identity theft and network traffic sniffing, which allow hackers to decipher and listen to private voice conversations. Businesses currently on the market for IP-PBX systems should make sure that the software they choose will have safeguards in place to protect against some of the more common VoIP attacks, outlined below. VOIP Fraud VOIP fraud is accomplished by […]

IP-PBX Features and Why SMBs Love Them

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Last week on the Dialexia blog, we posted an infographic based on a recent survey by Software Advice, which aimed to identify the most sought after IP-PBX features and components among SMB buyers in 2015. In this article, we take a closer look at some of the most sought after IP-PBX features in the SMB segment, and explain how these are used to improve customer service, productivity, manageability and reliability in a small office setting. IP-PBX Features for SMBs: The “Essentials” The IP-PBX has a set of standard features that enable enterprise employees, from the PC-based worker and the road-warrior to the SOHO-enabled contractor to maximize productivity. Several of these […]

Enhancing Branch Communications with a UC Solution

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Branch Offices and Remote Workers Small and Mid-sized Businesses (SMEs) in the United States are increasingly likely to manage at least one remote business location as part of their operations. According to Reed Electronics Group, over 60% of the workforce in the United States operates from a remote location or branch office. Adding to that, recent employment trends indicate that a rising number of employees in the corporate sector work remotely from their home offices. Forrester Research’s US Telecommuting Forecast notes that 34 million Americans currently work from home. This number is expected to reach 63 million – or 43 percent of the U.S. workforce – by 2016. Consequences of […]

Survey: Best Practices for Business Calls

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Business Calls: What Makes Customers Tick ? Last week, our partners over at telecom consulting firm Software Advice revealed the results of their latest survey, which looked into customers’ phone interactions with small businesses in order to determine to which factors created negative or positive feelings about a brand.The stated goal of the report was to come up with a list of guidelines that small businesses could follow to improve the quality of their interactions with both existing and potential customers. Survey Findings On the whole, Software Advice analysts found that customers were more likely to report negative feelings when receiving calls, rather than when making calls to small businesses. […]

Demand Grows For IP PBX Platforms

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IP PBX Platforms IP PBX platforms provide business telephone service over the Internet or over a public switched telephone network (PSTN). These platforms let employees work from their home, a hotel or mobile phone while still being connected to their office telephone system. They operate just like a top-shelf corporate phone system, allowing users to transfer callers, put them on hold with music, set up conference calls or have the phone answered by an automated attendant who can direct callers to different departments. The benefits of IP-PBX technology extend to all involved parties. Business Owners can drastically reduce telecom-related capital expenditures without having to invest capital into a PBX structure […]