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Why hotels need to move to cloud-based PBX


The hospitality industry is demanding: it is one of those sectors in which the competition is tough. The mission of hotels is to take care of their guests and provide them with an irreproachable experience and service. And this is often done to the detriment of their profitability and business efficiency. For good reasons, it is rare that hoteliers stand out by a computer system at the cutting edge of the technology. Yet, those who adopt these new tools are, in a way, pioneers of the hospitality industry. They pave the way in an innovative manner to their colleagues, in order to increase customer satisfaction and optimize their revenues. Cloud-hosted PBX […]

VoIP Market Forecast 2016: A Look Ahead


The VoIP Market Today When VoIP technology first arrived on the market in the late 1990s, its adoption by both developers and corporations was initially slow. In 2001, less than 5% of business calls in North America were being conducted using IP-based lines. By 2008, however, 80% of all new corporate lines being installed were VoIP lines.   In the mid-2010s, VoIP technology began experiencing an explosive new phase of growth, as applications aimed at specific niches like hospitality, health & education began to emerge. The most important contributors to increased VoIP adoption in recent years have been the enterprise & SME segments. Small- and mid-sized businesses, which comprise an […]

The Future of Hotel PBX Systems


The Hotel PBX System – An Essential Hospitality Component Although personal wireless devices have emerged as the preferred means of communications for hotel guests in today’s age, one of the major recurring costs associated with operating and managing a hospitality property continues to stem from the hotel PBX system. While house phones are becoming increasingly viewed as unnecessary by consumers, hotel room phones – used to deliver a number of important services to guests – are just as essential today as they were a few decades ago. In addition to providing a means of communicating with hotel staff, hotel room phones offer a common list of services that many guests […]

Cloud PBX Reshaping Hospitality Communications


Will Cloud PBX Solutions Transform Hotel Communications ? As technology giants like Cisco, Oracle & the like are quick to point out, internet-based (cloud) computing is already playing a critical role in the lives of businesses & individuals on a day-to-day basis. And while many individuals may still be weighing the benefits of being ‘online all the time’, tech buyers have made up their minds and entire industries have begun migrating towards cloud-based solution en masse. This is the case for the hospitality sector, where hotels are now connecting their devices (room phones, keycards,  guest computers), software (property management systems, pbx solutions) & valuable databases to the cloud in the […]

Hotels Switching to Hosted PBX Solutions


Hosted PBX Solutions in a Hospitality Setting? The recent emergence of hosted PBX solutions is changing the way businesses understand & manage their company phone systems. For some industries, the cost savings and robust features inherent to cloud-based communications represent are a major technological game-changer. Take the hospitality industry, for example, where operators absolutely require a large number of lines – despite the fact that guest room phones seldom see much use. Inexpensive, scalable, reliable and easy to integrate, the cloud PBX of today is well-suited to the needs of hotels. Below, we take a closer look at the developments driving hosted PBX adoption for this specific industry. The End of […]