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UC solutions (unified communications) have been around for a while now, but a majority of small- and mid-sized businesses have yet to dive in. What are they missing out on ?
UC Solutions: Agile systems for a fast-moving world
The evolving role of email, smartphones and tablets has dramatically changed the business communication landscape in recent years. Indeed, the latest trends in the world of office communications (BYOD & cloud-based PBX platforms, to name a few) indicate that businesses today crave simple, crafty and hassle-free solutions that will help them get the most out of new technologies while maximizing ROI.
How companies are improving collaboration
Collaborative capabilities are determined by the technologies used at the office, but also by the layout of the office itself. In regards to the latter, companies are adopting new policies (door-always-open) and office layouts (airy, de-cubicled) that reflect a desire to facilitate communications in the most literal sense. On the technology front, businesses are turning to software-based UC solutions that promote collaboration, consolidation and knowledge-sharing, like Dialexia’s own hosted and on-premise IP-PBX platforms.
Today’s workforce is embracing lightweight, easy-to-master software tools that can be used anywhere, anytime. Collaboration tools that satisfy these needs are increasingly popular in office environments. On the other hand, traditional (analog phone-based) solutions have begun falling out of favor at a faster pace than ever before. One of the reasons for this is the increasingly ‘fractured’ nature of office communications – spread across e-mail, phones, messaging apps, conferencing tools, video, etc.
As the number of communication platforms continues to increase, so too has the number of business users looking to unify. With this in mind, it’s safe to say that UC solutions will continue to gain traction in 2016 and beyond.