Small and Medium-sized Enterprises (SMEs) are increasingly operating at least one remote business site. Although many small businesses have extended their data network to the branch offices, voice services at these locations often remain basic. Not to mention, the cost of maintaining several networks (the IP, LAN, WAN and PSTN) is substantial considering the cost of upgrades, maintenance, support and human resources required to perform these mandatory tasks.

Dialexia's hosted IP PBX solution HERO (Hosted Enterprise Remote Office) can provide even the smallest of businesses with the productivity benefits and cost savings advantages attributed to reduced long distance expenses without incurring the cost of ownership/maintenance of a high end PBX.  There is no hardware or software to buy, install, maintain or upgrade so it has enormous cost advantages over other approaches. It provides the SME or SOHO (small office home office) with a VoIP business phone solution that includes all the features found in a “corporate” PBX phone system such as integrated voicemail, auto attendant/IVR, find me/follow me and failover support.

The HERO virtual office PBX for small businesses is 100% SIP based. It delivers calls over IP through the customer’s converged networks (voice and data). Fully interoperable with the industries leading SIP devices, VoIP gateways and IP telephony equipment; this hosted application easily integrates with legacy TDM and IP networks.  HERO is designed to work as an ASP model hosted IP PBX in a SOHO or a multi-branch enterprise through the WAN or Internet.

The Ideal Hosted Solution for Service Providers
The HERO hosted VoIP PBX solution is located at the Internet Telephony Service Provider’s (ITSP’s), Internet Service Provider’s (ISP’s), Competitive Local Exchange Carrier’s (CLEC’s) or NEXTGEN operators premises.  Easy to manage and feature rich, the small business phone system enables service providers to move past commoditized bandwidth and minutes of use. Service providers can reap additional revenue and become the critical communications partner of their small and medium-sized enterprise clients. Their customers will be greeted by an automatic attendant and every phone has the functionality of caller ID, call forwarding, unified messaging and integrated voicemail.  With HERO the administrator can manage all customer accounts from a centralized Web-based monitoring tool and analyse the voice communications cost for each employee. 

HERO's Components & Modules
HERO is comprised of several integral components; the SIP Proxy, Registrar, & Presence server Dial-Manager and the SIP IVR server Dial-Media.  These components allow real-time communication over IP networks and enable features such as seamless voicemail and media services (call park, call relay, presence) and an IVR for voicemail and auto attendant.   Also included are the HERO database and an easy-to-use OA&M web interface. Dial Console and Dial Com are two dynamic softphone components that can be used as a substitute for a SIP IP Phone or an FXS. 

Innovative add-on modules will provide the enterprise with everything required to ensure the highest quality customer service. These include enhanced calling features such as ACD and integrated voicemail, call relay (RTP and STUN) services, and failover support.  HERO is Dialexia's hosted VoIP PBX solution to the search for a cost-effective small business remote office phone system which deploys next-gen technology.

Hosted IP PBX