Overview of Dial-Office IP-PBX Management Features
Dial-Office IP-PBX software enables business owners & managers to take full advantage of the benefits of VoIP technology with IP-PBX management features aimed at raising productivity, lowering operating expenses and simplifying day-to-day operations.
Interoffice communication
Geographically distant branches of a given enterprise can seamlessly communicate in VoIP through the company’s Wide Area Network (WAN)
Remote worker support
Remote workers can stay connected to their company’s phone system while on a business trip, in a branch office, or even at home, and still experience the same first-rate high quality services as that of their corporate coworkers. Remote users behind any type of NAT/Firewall will be connected and managed by Dial-Office’s NAT Traversal support system.
Web administration
Intuitive and easy to use, Dial-Office’s web interface allows a network administrator to easily undertake IP-PBX management from a web browser using graphical navigation components. Changing user information is straightforward, and phone extensions can be added in just a few minutes to accommodate growing businesses & start-ups. In addition, call activity can be monitored in real time and call logs can be stored for future reference.
SIP trunking
Dial-Office directly connects with service providers’ virtual lines, thereby reducing gateway costs.
Fax support
Send and receive fax messages using either a computer (through fax-to-email and print-to-fax technology) or a traditional fax machine.
Device provisioning
Dial-Office can directly provision many types of IP phones and telephone adapters. Upon rebooting, they get provisioned with their settings, including their assigned extension numbers.
Busy Lamp Field
The receptionist, through the company’s BLF directory, can view the real-time status of telephone extensions in the company before deciding whether or not to transfer incoming calls.
Conference server
Create permanent conference calls or conference calls with a fixed duration, and invite internal and external users to participate in them.
Failover support
To guarantee fault tolerance and disaster recovery, Dial-Office has been designed to run in a failover setup as well as with high availability-compliant devices.
Unified communications
Users can access their voice mail from their email accounts or from their telephone extensions; both methods are unified.
ACD module
Automatically distribute incoming and outgoing calls to available agents in a controlled manner.
Auto-attendant IVR
Incoming calls can be forwarded to the extensions of internal users by means of a customizable multi-tenant IVR. This interactive auto-attendant can have multiple sub menus and allows up to four different managed time ranges.
For more information about Dial-Office IP-PBX management and calling features, consult the sidebar menu. To discuss the Dial-Office solution in greater detail, or to book a free product demonstration, contact a Dialexia product specialist today.
