|Dial-Office is a full-featured IP PBX designed specifically for the rapidly emerging voice and network convergence market. Based entirely on the SIP standard platform, this IP PBX comes with advanced features that were previously available only with costly circuit-switched enterprise telephone systems. For companies using an established Local Area Network (LAN), Dial-Office can deliver reliable, low-cost VoIP communication. In addition, it provides high voice quality and supplies end-users with interactive tools that increase productivity, lower communication costs and enhance customer services.|
The Dial-Office IP PBX solution comes with several key features that provide users with numerous options, some of which have never been possible before. These key features include:
Interoffice communication – Geographically distant branches of a given enterprise can seamlessly communicate in VoIP through the company’s Wide Area Network (WAN).
Remote worker support – Remote workers can stay connected to their company’s phone system while on a business trip, in a branch office, or even at home, and still experience the same first-rate high quality services as that of their corporate coworkers. Remote users behind any type of NAT/Firewall will be connected and managed by Dial-Office’s NAT Traversal support system.
Web-based administration – Intuitive and easy to use, Dial-Office’s web interface allows a network administrator to easily manage the company’s phone system from a web browser using graphical navigation components. In addition, call activity can be monitored in real time and call logs can be stored for future reference.
Scalable and adaptable – In a matter of a few minutes, user extensions can be added to accommodate growing enterprises. Dial-Office’s web interface makes changing user information straightforward.
SIP trunking compliance – Dial-Office directly connects with service provides’ virtual lines, thereby reducing gateway costs.
Auto-attendant IVR – Incoming calls can be forwarded to the extensions of internal users by means of a customizable multi-tenant IVR. This interactive auto-attendant can have multiple sub menus and allows up to four different managed time ranges.
Unified communications – Users can access their voice mail from their email accounts or from their telephone extensions; both methods are unified.
Device provisioning – Dial-Office can directly provision many types of IP phones and telephone adapters. Upon rebooting, they get provisioned with their settings, including their assigned extension numbers.
Busy Lamp Field – The receptionist, through the company’s BLF directory, can view the real-time status of telephone extensions in the company before deciding whether or not to transfer incoming calls.
ACD module – Automatically distribute incoming and outgoing calls to available agents in a controlled manner.
Conference server – Create permanent conference calls or conference calls with a fixed duration, and invite internal and external users to participate in them.
Failover and High Availability support – To guarantee fault tolerance and disaster recovery, Dial-Office has been designed to run in a failover setup as well as with high availability-compliant devices.
|Main Telephony Features
Caller ID – Called party’s telephone displays the name and number of the caller
Blind and supervised call transfer – Transfer incoming calls to other users in the system
Call waiting – Called party can suspend a current call to switch to another incoming call
Call park – Place a conversation on hold at one user’s extension and continue the conversation from another user’s extension
Call forwarding – Have incoming calls forwarded to another extension, an external telephone number, or voice mail
Fax support – Send and receive fax messages using either a computer (through fax-to-email and print-to-fax technology) or a traditional fax machine
Hunt group – Incoming calls to a hunt group ring at members’ extensions based on their priority weights in the group
Group paging – Incoming calls to a paging group are automatically picked up by members’ phones; the caller makes an announcement which is heard on the speakerphones of the phones
Find me/follow me – Forward incoming calls based on the caller’s prefix and the dialled user’s availability status; define when a call gets forwarded to an external number or to voice mail
Music on Hold – The IVR plays customizable audio when a user puts someone on hold
Call recording – Administrators can record user, group and conference calls, and users themselves can also record their own calls
DIAL-MANAGER: a SIP based server that bundles three fundamental SIP components which sit in the core of a SIP network; such as, a SIP Proxy server, a SIP Registrar server and a Presence server.
DIAL-MEDIA: a media server that runs dynamic IVR applications. It features seamless voicemail and media services (call park, call relay, presence and more), IVR for voicemail and auto attendant.
DIAL-PAGING: an announcement server that multicasts voice calls to IP phones that comply with the auto answers specifications.
DIAL-CONSOLE: a powerful easy-to-use soft console designed for receptionist switchboard operations in an IP-PBX environment.
OPERATION, ADMINISTRATION & MANAGEMENT WEB INTERFACE (OA&M): it is platform-and Browser-independent. Depending on the user profile, it offers different access to the HERO portal (HERO administrator, agents, PBX administrator and PBX users).
For more information on the benefits enjoyed by Dial Office IP PBX users, consult Dialexia's Slideshare presentation.