Dial-Office is a full-featured IP PBX software designed specifically for the voice and network convergence market. Based entirely on the SIP standard platform, this IP PBX solution comes with advanced business features that were previously available exclusively with costly circuit-switched enterprise telephone systems.
Dial-Office IP PBX delivers reliable, low-cost VoIP office lines to small- & mid-sized business using an established Local Area Network. This award-winning VoIP solution provides end-users with crystal -clear voice quality and a series of interactive business apps designed to increase productivity, lower communication costs and enhance customer service.
Business PBX Features
Caller ID & call recording – Called party’s telephone displays the name and number of the caller, and administrators can record user, group and conference calls, and users themselves can also record their own calls
Blind and supervised call transfer – Transfer incoming calls to other users in the system
Call waiting & call park – Called party can suspend a current call to switch to another incoming call, and place a conversation on hold at one user’s extension and continue the conversation from another user’s extension.
Call forwarding & music on hold– Have incoming calls forwarded to another extension, an external telephone number, or voice mail. The IVR plays customizable audio when a user puts someone on hold.
Hunt group & group paging – Incoming calls to a hunt group ring at members’ extensions based on their priority weights in the group. Incoming calls to a paging group are automatically picked up by members’ phones; the caller makes an announcement which is heard on the speakerphones of the phones.
Find me/follow me – Forward incoming calls based on the caller’s prefix and the dialled user’s availability status; define when a call gets forwarded to an external number or to voice mail
Advanced VoIP Functions
Device provisioning – Dial-Office can directly provision many types of IP phones and telephone adapters. Upon rebooting, they get provisioned with their settings, including their assigned extension numbers.
Busy Lamp Field – The receptionist, through the company’s BLF directory, can view the real-time status of telephone extensions in the company before deciding whether or not to transfer incoming calls.
Conference server – Create permanent conference calls or conference calls with a fixed duration, and invite internal and external users to participate in them.
Failover and High Availability support – To guarantee fault tolerance and disaster recovery, Dial-Office has been designed to run in a failover setup as well as with high availability-compliant devices.
Unified communications – Users can access their voice mail from their email accounts or from their telephone extensions; both methods are unified.
ACD module – Automatically distribute incoming and outgoing calls to available agents in a controlled manner.