Dial-Office IP-PBX

IP-PBX business software for SMEs
modern office


Dial-Office is a full-featured IP-PBX software platform designed for SMEs and start-ups to take full advantage of the business benefits of VoIP technology.

Based on the SIP standard platform, this IP-PBX solution comes with a number of advanced business features that were previously available exclusively with costly circuit-switched enterprise telephone systems.

Dial-Office IP-PBX delivers reliable, low-cost voice communications to small- & mid-sized business using an established Local Area Network. This award-winning VoIP solution provides end-users with crystal-clear voice quality and a series of interactive business apps designed to increase productivity, lower communication costs and enhance customer service.


Corporate PBX Functionality

Dial-Office comes with a wide range of professional corporate PBX features:

Caller ID & call recording  Displays the name and number of the caller, and administrators can record user, group & conference calls.

Blind and supervised call transfer  Transfer incoming calls to other users in the system.

Call waiting & call park  Place the conversation on hold at one user’s extension and resume it from another user’s extension.

Call forwarding & music on hold  Have incoming calls forwarded to another extension, an external telephone number, or voice mail.

Hunt group & group paging  Incoming calls to a hunt group dial in to members’ extensions based on their priority weights in the group. Incoming calls to a paging group are automatically picked up by members’ phones.

Find me/follow me  Forward incoming calls based on the caller’s prefix and the dialled user’s availability status.

Key Features

Award-winning VoIP Features

Interoffice communication 
Geographically distant branches of a given enterprise can seamlessly communicate in VoIP through the company’s Wide Area Network (WAN).

Remote worker support  Remote workers can stay connected to their company’s phone system while on a business trip, in a branch office, or even at home, and still experience the same first-rate high quality services as that of their corporate coworkers. Remote users behind any type of NAT/Firewall will be connected and managed by Dial-Office’s NAT Traversal support system.

Web-based administration  Intuitive and easy to use, Dial-Office’s web interface allows a network administrator to easily manage the company’s phone system from a web browser using graphical navigation components. In addition, call activity can be monitored in real time and call logs can be stored for future reference.

Flexible & Responsive  Dial-Office’s web interface makes changing user information straightforward, and phone extensions can be added in just a few minutes to accommodate growing businesses & start-ups.

SIP trunking compliance  Dial-Office directly connects with service providers’ virtual lines, thereby reducing gateway costs.

Fax support  Send and receive fax messages using either a computer (through fax-to-email and print-to-fax technology) or a traditional fax machine.

Device provisioning 
Dial-Office can directly provision many types of IP phones and telephone adapters. Upon rebooting, they get provisioned with their settings, including their assigned extension numbers.

Busy Lamp Field  The receptionist, through the company’s BLF directory, can view the real-time status of telephone extensions in the company before deciding whether or not to transfer incoming calls.

Conference server  Create permanent conference calls or conference calls with a fixed duration, and invite internal and external users to participate in them.

Failover & High Availability support  To guarantee fault tolerance and disaster recovery, Dial-Office has been designed to run in a failover setup as well as with high availability-compliant devices.

Unified communications  Users can access their voice mail from their email accounts or from their telephone extensions; both methods are unified.

ACD module  Automatically distribute incoming and outgoing calls to available agents in a controlled manner.

Auto-attendant IVR  Incoming calls can be forwarded to the extensions of internal users by means of a customizable multi-tenant IVR. This interactive auto-attendant can have multiple sub menus and allows up to four different managed time ranges.