Advanced VoIP Functions
Interoffice communication – Geographically distant branches of a given enterprise can seamlessly communicate in VoIP through the company’s Wide Area Network (WAN).
Remote worker support – Remote workers can stay connected to their company’s phone system while on a business trip, in a branch office, or even at home, and still experience the same first-rate high quality services as that of their corporate coworkers. Remote users behind any type of NAT/Firewall will be connected and managed by Dial-Office’s NAT Traversal support system.
Web-based administration – Intuitive and easy to use, Dial-Office’s web interface allows a network administrator to easily manage the company’s phone system from a web browser using graphical navigation components. In addition, call activity can be monitored in real time and call logs can be stored for future reference.
Flexible & Responsive – Dial-Office’s web interface makes changing user information straightforward, and phone extensions can be added in just a few minutes to accommodate growing businesses & start-ups.
SIP trunking compliance – Dial-Office directly connects with service providers’ virtual lines, thereby reducing gateway costs.
Auto-attendant IVR – Incoming calls can be forwarded to the extensions of internal users by means of a customizable multi-tenant IVR. This interactive auto-attendant can have multiple sub menus and allows up to four different managed time ranges.
Fax support – Send and receive fax messages using either a computer (through fax-to-email and print-to-fax technology) or a traditional fax machine.
Device provisioning – Dial-Office can directly provision many types of IP phones and telephone adapters. Upon rebooting, they get provisioned with their settings, including their assigned extension numbers.
Busy Lamp Field – The receptionist, through the company’s BLF directory, can view the real-time status of telephone extensions in the company before deciding whether or not to transfer incoming calls.
Conference server – Create permanent conference calls or conference calls with a fixed duration, and invite internal and external users to participate in them.
Failover and High Availability support – To guarantee fault tolerance and disaster recovery, Dial-Office has been designed to run in a failover setup as well as with high availability-compliant devices.
Unified communications – Users can access their voice mail from their email accounts or from their telephone extensions; both methods are unified.
ACD module – Automatically distribute incoming and outgoing calls to available agents in a controlled manner.