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TRAINING COURSES
We offer training courses for our three main VoIP solutions, Dial-Office, Dial-Gate, and HERO. These courses cover the basics of SIP and present the features of each solution. We also include hands-on exercises to ensure course attendees get practical exposure to our products.
Courses are required for reseller support of Dialexia products. Each course takes three days and is given at Dialexia’s head office in Montreal, Canada.
Dial-Office Training
Day 1
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Time
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Summary
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Welcome and introduction to the training schedule
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Morning – 1st Session
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Introduction to SIP and the world of VoIP
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Morning – 2nd Session
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Traffic sniffing and troubleshooting VoIP
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Lunch break
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Afternoon – 1st Session
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Network Security and NAT implementation
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Afternoon – 2nd Session
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Introduction to Dial-Office, its web interfaces, Dial-Manager and demonstration of some calls
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Short question and answer period
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Day 2
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Summary
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Morning – 1st Session
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Introduction to Dial-Media; introduction to Dial-Office’s services and demonstration of some of these services
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Morning – 2nd Session
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Continuation of demonstration of some of Dial-Office’s services
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Lunch break
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Afternoon – 1st Session
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Demonstration of Dial-Office’s call features
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Afternoon – 2nd Session
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Running the Dial-Office installation wizard and performing a sanity check
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Short question and answer period
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Day 3
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Time
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Summary
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Morning – 1st Session
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Hands-on exercise: Setting up multiple Dial-Office systems and performing a few IP – IP and IP – PSTN calls using domain-to-domain routing
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Morning – 2nd Session
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Continuation of the exercise
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Lunch break
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Afternoon
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Continuation of any unfinished presentations
Question and answer period
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Dial-Gate Training
Day 1
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Time
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Summary
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Welcome and introduction to the training schedule
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Morning – 1st Session
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Introduction to SIP and the world of VoIP
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Morning – 2nd Session
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Traffic sniffing and troubleshooting VoIP
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Lunch break
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Afternoon – 1st Session
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Network Security and NAT implementation
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Afternoon – 2nd Session
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Introduction to Dial-Gate, its web interfaces, Dial-Manager, Dial-Media, and the general setup of the server
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Short question and answer period
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Day 2
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Time
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Summary
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Morning – 1st Session
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Setting up the dial-plan, gateways and domains
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Morning – 2nd Session
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Setting up accounts, such as subscribers, call shops, and prepaid accounts, and demonstrating some calls
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Lunch break
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Afternoon – 1st Session
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Continuation of demonstrating calls using accounts created
Producing statistics and cost reports and retrieving call logs
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Afternoon – 2nd Session
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Introduction to the Dial-Gate billing server and demonstration of invoicing and setting up billing plans
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Short question and answer period
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Day 3
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Time
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Summary
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Morning – 1st Session
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Hands-on exercise: Setting up a Dial-Gate system and performing a few IP – IP and IP – PSTN calls using accounts created
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Morning – 2nd Session
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Continuation of the exercise
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Lunch break
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Afternoon
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Continuation of any unfinished presentations
Question and answer period
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HERO Training
Day 1
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Time
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Summary
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Welcome and introduction to the training schedule
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Morning – 1st Session
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Introduction to SIP and the world of VoIP
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Morning – 2nd Session
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Traffic sniffing and troubleshooting VoIP
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Lunch break
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Afternoon – 1st Session
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Network Security and NAT implementation
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Afternoon – 2nd Session
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Introduction to HERO, its web interfaces, Dial-Manager, Dial-Media, and the general setup of the server
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Short question and answer period
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Day 2
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Time
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Summary
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Morning – 1st Session
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Setting up the dial-plan, gateways and domains
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Morning – 2nd Session
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Setting up PBX accounts and demonstrating some calls
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Lunch break
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Afternoon – 1st Session
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Continuation of demonstrating calls using accounts created
Producing statistics and cost reports and retrieving call logs
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Afternoon – 2nd Session
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Introduction to the HERO billing server and demonstration of invoicing and setting up billing plans
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Short question and answer period
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Day 3
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Time
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Summary
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Morning – 1st Session
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Hands-on exercise: Setting up a HERO system and performing a few IP – IP calls, IP – PSTN calls, and PBX-to-PBX calls
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Morning – 2nd Session
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Continuation of the exercise
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Lunch break
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Afternoon
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Continuation of any unfinished presentations
Question and answer period
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