Dialexia’s Hosted Enterprise Remote Office (HERO) is a source of guaranteed revenues for operators wanting to provide hosted PBX services to their customers.

Installed at the premises of ITSPs, ISPs, CLECs and NEXTGEN operators, HERO provides hosted PBX telephony services to SMEs, which in turn save on the expenses of running their own in-house PBX phone systems. HERO is completely scalable and has a wide range of modules. It comes with an integrated billing system that monitors the day-to-day activities of its hosted PBX clients and it conveniently produces cost reports to track profits made.

Not only is HERO recommended for operators, but it is the perfect solution for large corporations or institutions that want to have a central phone system that enables them to easily and efficiently control their branch phone systems. Indeed, enterprises that use HERO can easily control their branch expenditures and monitor each call of each branch or business unit separately. 

Dialexia's hosted PBX solution, HERO, can provide even the smallest of businesses with productivity benefits by saving them the cost of ownership or maintenance of a high end PBX. There is no hardware or software to buy, install, maintain or upgrade, putting a hosted PBX solution at an enormous cost advantage over other approaches. An operator running HERO provides the SME or SOHO with a VoIP business phone solution that includes all the features found in a “corporate” PBX phone system such as integrated voicemail, auto attendant IVR, find me/follow me, and call forwarding. Based entirely on the SIP protocol, HERO’s hosted PBX services are fully interoperable with the industry’s leading SIP devices, VoIP gateways and IP telephony equipment and easily integrates with legacy TDM and IP networks.

Key Features

HERO comes with several key features that facilitate offering hosted PBX services to end-users. These key features include:

Standard and advanced PBX telephony features – Hosted PBX accounts enjoy many advanced telephony features including caller-ID, blind and supervised call transfer, call waiting, three-way conferencing, call park, call forwarding, fax support, hunt group, group paging, find me/follow me, music on hold, call recording, teleworking, and busy lamp field (BLF).

Web-based administration – Using HERO’s web interface, operators can manage hosted PBX accounts from a central location. Call activity can be conveniently monitored in real time, and usage reports and account invoices can be easily generated.

SIP trunking compliance – HERO directly connects with service provides’ virtual lines, thereby reducing gateway costs.

Auto-attendant IVR – Each hosted PBX gets assigned a unique DID that forwards incoming calls to the auto attendant IVR, which in turn plays a unique greeting message. Through this interactive auto-attendant, callers can dial extension numbers to reach the hosted PBX users.

Emergency 911 and E911 support – Emergency calls can be routed to emergency providers using a sophisticated algorithm that ensures that all emergency calls are properly processed.

Integrated billing – HERO comes with an integrated billing system that tracks all incoming and outgoing calls associated with the hosted PBX accounts and invoices them accordingly. 

Integrated billing – HERO comes with an integrated billing system that tracks all incoming and outgoing calls associated with the hosted PBX accounts and invoices them accordingly.

Cost and Statistics reports – Cost reports can be easily produced to keep track of profits made, and statistics reports can be generated to summarize average call success rates.

Unified communications – Users can access their voice mail from their email accounts or from their telephone extensions; both methods are unified.

Device provisioning – HERO can directly provision many types of IP phones and telephone adapters. Upon rebooting, they get provisioned with their settings, including their assigned extension numbers.

ACD module – Automatically distribute incoming and outgoing calls to available agents in a controlled manner.

Conference server – Hosted PBX accounts can have the option of creating conference calls and inviting internal and external users to participate in them.

Failover and High Availability support – To guarantee fault tolerance and disaster recovery, HERO has been designed to run in a failover setup as well as with high availability-compliant devices.