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Hosted PBX Training

Overview of HERO Hosted PBX Training Program

Hosted PBX TrainingDialexia offers a range of IT certification, training, and testing programs to meet the needs of IT professionals, partners, employees, and students alike. Our 3-day Hosted PBX training program includes introductory courses for our primary cloud-based VoIP solution, HERO.

The Hosted PBX training program cover the basics of SIP telephony and explains all of HERO’s cloud-based PBX platform features in depth. Training also includes hands-on exercises with Dialexia CTO Mohamed El-Mohri, designed to ensure that course attendees get practical exposure to our solution. Topics covered include:


  • Introduction to SIP and VoIP Telephony.
  • Traffic sniffing and VoIP troubleshooting.
  • Network security and NAT implementation.
  • Introduction to the Hosted PBX interface.
  • Configuring accounts, domains & gateways.
  • Producing statistics & cost reports.
  • Introduction to the HERO billing platform.
  • Hosted PBX installation overview.
  • Hands-on exercises with Q+A periods.

Training courses are required for reseller support of HERO. The 3-day Hosted PBX training program is offered from Dialexia’s corporate headquarters in Montreal, Quebec, Canada.