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Hosted PBX Platform Specifications

HERO – Hosted PBX Platform Features & Specs

General Phone System Features Caller ID -Call forwarding on busy/ no answer signal •   ACD module – Call routing (DID)   • Conference calling •   Auto-attendant (IVR) • Voicemail and messaging •   Music on hold • Group paging •   Failover priority routing   • Call relay (RTP) •   Call parking • Call recording •   Dial by name • Message waiting indicator •   BLF status updates • Find me/follow me • Click-to-call support / Extension to Extension calls (WebRTC)
Management and Scalability Windows & Linux OS •   Web-based management console   • Configuration tool •   Web-based system status • Integrated web server •   Backup & restore • Firewall/NAT friendly configuration •   Integrated billing module   • real-time monitoring & reports • Troubleshooting •   Event, alarm & trap logging   • Redundant call control (Windows NLB compliant) • Voice activity detection support (VAD) •   User directory • PBX end-user accounts •   Failover & High availability support
Unified Communications Dialexia user portal • Voicemail-to-email •   Advanced forwarding system • Branch office integration •   Standards-based presence information   • Integrated Fax server
Phone Management Automatic device provisioning • IP phone remote management •     Plug & play support Network-wide provisioning, firmware management & updating • Full compliance with Quintum, Cisco, Aastra, Polycom, Mediatrix, Telcobridges, Patton, SNOM, Sangoma, Yealink, Grandstream, Multitech and Cetis (TELEDEX) devices.
Call Management Web-based management interface • Call transfer • Show incoming calls • Show caller ID – Show user call history • Divert calls to voicemail • Show status of other extensions • Presence monitoring • Call logging • Call reporting • Blind/ supervised call transfer • Call privilege management
3rd Party App Integration SOAP XML API interface • Microsoft Outlook integration
Devices and Providers Supports Most Phones • Supports VOIP Gateways & cards • Supports Most SIP/VoIP Providers • SIP Trunking
Codecs (Voice Compression) G711 (A-law and μ-law), GSM, Speex, llbc • G722 • G729

For more information on the HERO Hosted PBX platform’s calling and management features, consult the side bar. For additional questions, or to book a free HERO product demo, please contact us.