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Demand Grows For IP PBX Platforms
call center managed by IP PBX platforms

IP PBX Platforms

IP PBX platforms provide business telephone service over the Internet or over a public switched telephone network (PSTN). These platforms let employees work from their home, a hotel or mobile phone while still being connected to their office telephone system. They operate just like a top-shelf corporate phone system, allowing users to transfer callers, put them on hold with music, set up conference calls or have the phone answered by an automated attendant who can direct callers to different departments.

The benefits of IP-PBX technology extend to all involved parties. Business Owners can drastically reduce telecom-related capital expenditures without having to invest capital into a PBX structure that will eventually be outgrown or surpassed. Operators can reduce the number of telecom vendors with whom they do business and the number of bills that they receive each month. IT / Office Managers can be freed up from having to manage a complex PBX system, and benefit from high-quality year-round professional network management. Users/ Employees can control their own features and services using traditional star codes, phone-based graphical user interfaces or their own web portal. Customers can enjoy premium-quality customer service & unrivaled HD voice clarity.

Industry-Specific PBX Features

IP-PBX systems can go above and beyond traditional telephony to get the most out of what VoIP technology has to offer. Built-in modules include integrated billing systems & cost and statistics reports, not to mention a plethora of advanced PBX features that were once only available with the costliest enterprise phone systems: caller-ID, blind and supervised call transfer, call waiting, three-way conferencing, call park, call forwarding, fax support, hunt group, group paging, find me/follow me, music on hold, call recording, teleworking & many more.

Some IP-PBX platforms offer feature customization to cater to the specific needs of an industry. For instance, Dialexia offers custom VoIP solutions for its three flagship solutions. In recent years, the company has developed custom features to meet the specific needs of clients in the fields of education and tourism.

Owing to its ability to streamlines processes and makes things easier for managers, employees and customers alike, customized IP-PBX software has become a highly attractive option for businesses seeking to modernize their phone communications infrastructure in an affordable & efficient manner, all the while keeping a leg up on the competition.

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