by Hossam Amin

With the advent of the internet and the advancement of Voice over IP (VoIP) telecommunications, IP PBX solutions have become a popular choice among small and medium-sized enterprises (SMEs). With affordability, ease of installation, and simplicity to manage, IP PBX solutions have proven to be the smart way to go. However, there is no doubt that a major attraction to SMEs, in modern IP PBX solutions, is the vast amount of features they offer. In fact, a modern IP PBX telecommunication system offers features that have never been possible before.

An IP PBX offers multiple access points to its users, thereby allowing them to stay connected to their company’s phone system while on a business trip, in a branch office, or even at home. Thanks to VoIP technology, on which an IP PBX runs, a company employee can always stay connected to the office from any location in the world where there’s a high-speed internet connection.

Another common feature modern IP PBX solutions offer is web-based administration. The network administrator of an IP PBX can manage a company’s phone system from a web browser using graphical navigation components that are intuitive and easy to use. Moving, adding, and changing users, in an IP PBX, can take a few minutes, and therefore frees up time for other work in the company. In addition, an IP PBX with a web interface allows the administrator to monitor call activity in real time and keep track of call logs, which help in diagnosing any problems or issues that may arise.

Moreover, modern IP PBX systems include an interactive voice response (IVR) component, which can direct incoming external calls to internal users with telephone extensions. This auto attendant behaves like a normal user whose main task is forwarding calls to others in the IP PBX system. Advanced IVRs are usually customizable giving the owner of an IP PBX the freedom of configuring it according to business needs.

For more IP PBX features, see Common Features in Modern IP PBX Solutions – Part 2.

IP PBX